Grubhub food delivery has been a familiar name in the food tech space for years. But with growing competition from DoorDash, Uber Eats, and others, many wonder if Grubhub is still a solid choice in 2025. From delivery speed to restaurant availability and customer experience, this article breaks down everything you need to know about Grubhub in today’s market.
A Quick Look Back at Grubhub’s Journey
Grubhub was founded in 2004 in Chicago, Illinois. The company began as an online food ordering platform that helped users skip phone calls and place orders with just a few clicks. Over the years, it merged with Seamless, expanded to hundreds of cities, and was eventually acquired by Just Eat Takeaway in 2020.
Today, Grubhub continues to serve millions of customers across the U.S., offering delivery and pickup from local restaurants, chains, and even convenience stores. But is it keeping up with the changes in the food delivery landscape?
What Makes Grubhub Food Delivery Stand Out?
Grubhub food delivery continues to offer several advantages that make it an attractive choice for users:
1. Wide Restaurant Selection
Grubhub partners with more than 300,000 restaurants across the U.S. From small family-owned places to big chains like Taco Bell, Chipotle, and McDonald’s, there’s something for everyone.
2. Scheduled Orders and Pickup Options
One feature that users love is the ability to schedule orders in advance. Whether you’re planning lunch at the office or dinner at home, you can set a specific time. Also, if you’d rather skip the delivery fees, the pickup option is available at many locations.
3. Grubhub+ Membership Program
For $9.99 per month, Grubhub+ offers:
- Free delivery on orders over $12
- Access to exclusive perks and promotions
- Donation matching to select charities
For frequent users, the membership often pays for itself after just a few orders.
4. Helpful Filters and User-Friendly Interface
Grubhub’s app and website let you filter by cuisine, rating, price, and delivery time. The platform is easy to navigate, making food selection less stressful.
Areas Where Grubhub Food Delivery Faces Criticism
Despite its popularity, Grubhub isn’t perfect. Here are a few common pain points that users have reported:
1. Delivery Fees and Service Charges
Grubhub’s service fees can be high—especially for users without a Grubhub+ membership. In some cases, the final total can be $10 or more over the restaurant price after taxes, tips, and fees.
2. Limited Customer Support
Some customers complain about slow or unhelpful responses when orders are wrong or delayed. Unlike competitors who offer live chat or quick refunds, Grubhub’s support system can be hit-or-miss.
3. Driver Experience Varies
Because Grubhub drivers are independent contractors, the delivery experience can vary significantly depending on location and driver availability. Some areas have reliable service, while others may deal with delays or missed orders.
How Grubhub Compares to Other Delivery Platforms
Grubhub food delivery competes directly with apps like:
| Platform | Strengths | Weaknesses |
|---|---|---|
| DoorDash | Fast delivery, DashPass perks | Sometimes high fees |
| Uber Eats | Broad coverage, real-time tracking | Inconsistent customer support |
| Postmates | Delivers almost anything, not just food | Limited in some smaller cities |
| Grubhub | Scheduling feature, good restaurant mix | High service fees, less agile support |
Grubhub holds its own when it comes to restaurant variety and delivery options. However, the customer service and app speed sometimes lag behind DoorDash and Uber Eats.
Is Grubhub Still Growing in 2025?
In 2025, Grubhub is still a major player, but its market share has declined slightly. DoorDash leads the U.S. market, followed by Uber Eats. However, Grubhub continues to thrive in specific metro areas and maintains strong relationships with independent restaurants.
Recent improvements include:
- Faster checkout options
- In-app promotions and coupon codes
- Greater integration with retail and grocery stores
Grubhub has also experimented with robotic food delivery and e-bike courier services in dense cities to improve efficiency and reduce wait times.
Tips for Saving Money on Grubhub Food Delivery
Even if you’re not a Grubhub+ member, there are ways to reduce costs:
- Look for restaurant promos: Some places offer 20-30% off through the app.
- Order during off-peak hours: Avoid dinner rush to get faster service and lower delivery fees.
- Use referral codes: Share your referral link and earn credits when friends sign up.
- Apply coupon codes: Grubhub often emails discounts to existing customers.
What Customers Are Saying in 2025
We checked real user reviews to find out what people think of Grubhub food delivery in 2025.
⭐ Positive Reviews:
“Grubhub is my go-to for local mom-and-pop shops. They have the most options in my area.”
— Jessica M., Boston
“I love scheduling my lunch delivery for work. It shows up right on time.”
— Mark R., New York City
❗ Negative Reviews:
“The app crashed during checkout, and customer support didn’t help much.”
— Ashley K., Austin
“Fees are getting out of hand. My $12 burger ended up costing over $25!”
— Dan T., Los Angeles
What the Future Holds for Grubhub
Grubhub’s parent company, Just Eat Takeaway, has indicated it plans to keep investing in U.S. operations. This could mean more strategic partnerships, new technology, and improved customer service tools.
The company may also expand into non-food deliveries, such as pharmaceuticals or retail goods, following the footsteps of Uber and DoorDash.
Final Verdict: Is Grubhub Food Delivery Worth It in 2025?
Yes—if you’re in the right city and know how to use it wisely. Grubhub food delivery remains a reliable platform, especially for those who:
- Want access to local restaurants not available on other apps
- Prefer scheduled orders
- Use coupons or subscribe to Grubhub+
However, if speed, customer service, or low fees are your top priorities, you might find better value with competitors like DoorDash or Uber Eats.
Still, Grubhub isn’t going anywhere anytime soon. With the right strategy, it can absolutely be a part of your modern food delivery rotation.
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